This section serves as a central hub for accessing support resources. Whether you’re a new user looking for guidance or an existing investor needing assistance, this area connects you to the right tools, resources, and teams to solve your queries efficiently.
The FAQ section provides quick answers to common questions and concerns. Here, users can find information about:
This section includes detailed step-by-step guides and support articles to help users navigate the platform effectively.
The Support Request option allows users to connect directly with the Credivel Mercado support team for personalized assistance. Users can submit inquiries or report issues related to their accounts, investments, or technical problems. The support team ensures prompt and professional responses to resolve your concerns efficiently.
Welcome to Credivel Mercado! To ensure a smooth and secure experience for all users, we have outlined the following general guidelines for using our platform. Please read carefully and adhere to these rules for a seamless investment journey.
* Deposit Process: • Use only the approved payment methods available on the platform. • Confirm transaction details before making payments to avoid delays. _______________________________________ Withdrawal Process: • Withdrawal requests will be processed according to the terms of your selected plan. • Ensure your payment information (e.g., bank details or wallet address) is accurate to avoid any issues. _______________________________________ • Transaction Fees: All transactions carried out is free, expect for the transfer of funds within the platform, which simply means maybe from your own account to any other account on the Credivel Mercado company.
• Plan Selection: Choose an investment plan that aligns with your financial goals. Review the returns and payout durations carefully before investing. _______________________________________ • Minimum and Maximum Deposits: Follow the deposit limits stated under each investment plan. _______________________________________ • No Mid-Term Changes: Once a plan is activated, modifications to the chosen investment cannot be made until the plan’s duration is complete.
• You'll need to register and make sure you register with your right information making sure it correspondence with your ID card which you will need to upload to verify your account as eligible for investing after your registration and verifying your registered email. _______________________________________ • Accurate Information: Ensure all personal details provided during registration (name, email, contact information) are accurate and up-to-date. _______________________________________ • Unique Credentials: Use a strong, unique password to secure your account. Avoid sharing your login credentials with anyone. _______________________________________ • Two-Factor Authentication (2FA): For added security, enable 2FA to protect your account from unauthorized access. _______________________________________ • Account Verification: Complete any verification processes (e.g., KYC) required to fully activate your account.